Shipping & Returns

Straight answers about shipping, freight and returns. If your situation is not covered here, ask us — we would rather sort it out before you order.

Processing

We email you when your order ships, with tracking where the carrier provides it. If anything about your order needs to change, reply to your confirmation email as soon as you can and we will do what we still can — see cancellations below.

Free delivery in the Greater Houston area

We are Houston-based, and deliveries inside the Greater Houston area are free — including Harris County and the surrounding metro. Local orders are typically delivered within 1–3 business days. If you are not sure whether your jobsite qualifies, ask us before you order and we will tell you straight.

Parcel shipping

Ground shipping is charged at checkout, based on the weight of the order.
Orders over $199.00 ship free by ground within the contiguous United States.
Transit is normally 2–5 business days once the item ships.
We ship within the United States only.

Oversize and freight items

Some items — scaffold frames, long stock, anything that will not go on a parcel truck — ship by LTL freight. Freight cannot be priced honestly from a weight table, so we do not charge it at checkout. If your cart contains an oversize item:

You are charged for the material only.
We get a carrier quote for your delivery address and email it to you.
Nothing is booked until you approve it. If the freight cost changes your mind, we cancel and refund the material in full.

Freight deliveries are curbside. If you need a liftgate, a residential delivery, or a delivery appointment, tell us before we book — added after the fact, carriers charge for those, and we pass the cost through at what they charge us.

Damage and shortages

Inspect the shipment before you sign for it. Note any visible damage on the carrier’s delivery receipt — a signed clean receipt makes a freight damage claim very hard to win.

Tell us about damage, shortages or the wrong item within 5 business days of delivery and we will make it right at our cost: replacement or refund, your choice. Photos of the packaging and the item help, and we will ask for them.

Returns

You have 30 days from delivery to start a return on an unused item in its original, unopened packaging. Email orders@strucmat.com with your order number and we will issue a return authorisation. Do not ship anything back without one — unauthorised returns cannot be traced to your order and cannot be credited.

Return shipping is paid by the customer, except when the item is defective, damaged in transit, or not what you ordered — then we cover it.
A 20% restocking fee applies to returns of non-defective goods. It is what the manufacturer charges us to take an item back.
Refunds go back to the original payment method within 5 business days of receipt.

What cannot be returned

Special-order, cut-to-length, or custom-fabricated items.
Items that have been installed, used, modified, or dropped.
Opened consumables — adhesives, sealants, abrasives, blades.
Anything the manufacturer designates non-returnable, which we will tell you before you order.

Cancelling an order

Ask us to cancel before your order ships and it costs you nothing. After it has shipped, the return terms above apply — write to us as soon as you know, and we will stop it if we still can.

Warranties

Manufacturer warranties pass through to you unchanged. We are not the manufacturer, and we do not extend or shorten what they offer. If something fails under warranty, we will help you open the claim.